- What does the service fee cover?
- It covers one personal vehicle moving between states without changing owners. We research the requirements, prepare requests and paperwork, handle permitted general follow-up, and check which receipts and confirmations you have for completed or unresolved steps.
- What do I still have to do?
- You complete identity checks, signatures, account logins, payments, inspections, original-document transfers, and required visits. Your private checklist shows when you need to act and when we will follow up.
- Does Full Service file with the DMV for me?
- No. NewState Drive is an independent administrative service, not a DMV, law firm, insurer, lender, or licensed title agency. You or a separately disclosed authorized provider completes official submissions and transactions tied to your identity.
- Are government and third-party costs included?
- No. The $69 or $89 amount is NewState Drive's service fee. Government, lender, lessor, insurer, inspection, shipping, tax, postage, filing, and other provider charges are separate.
- Can I still use the route without paying?
- Yes. Every guide, official link, and self-service tool remains free. Full Service is optional help with the paperwork and follow-up.
- What happens if you cannot help with my case?
- We check fit before you pay. If we cannot offer help, no payment is due, and every guide and official link stays free.
- Can I get a refund?
- Cancel before work begins for a full NewState Drive fee refund. After work begins, any refund reflects the unperformed portion. If we miss the promised delivery date without an extension you accept, you may choose a full refund instead of late delivery. Government and third-party outcomes are not guaranteed.
- How soon do I get something?
- Every offer shows its own delivery date before you pay. If we can help, the next page shows the work, one-time price, delivery date, terms, and exclusions before payment.
- How long does follow-up last?
- Standard move: Structured case updates and coordination through one last check of the result, for up to 30 calendar days after the initial report is delivered. Financed or leased vehicle: Structured case updates plus lender or lessor and destination coordination through one last check of the result, for up to 30 calendar days after the initial report is delivered. Paid-off loan title help: Structured case updates plus lender and state coordination through one last check of the result, for up to 30 calendar days after the initial report is delivered.
- What do you need from me?
- For a move, the states involved, who holds the title, what has happened so far, and an email address. For a paid-off loan, the state where the car is titled, your lender, what has happened since payoff, and an email address. Do not enter a VIN, account number, notice number, or driver license number.