Paid off your Citizens Auto loan? Getting the lien release and title
Citizens lists a separate phone line under its auto loan contacts for managing your title: updating the name on the title, changing the titling state, requesting a duplicate title or obtaining a lien satisfaction.
Everything Citizens Auto says about payoff
Your state may set a deadline; see yours below.
How to ask Citizens Auto for the release or title
Keep the payoff confirmation and the date the final payment cleared.
Everything Citizens Auto says about payoff
Citizens lists a separate phone line under its auto loan contacts for managing your title: updating the name on the title, changing the titling state, requesting a duplicate title or obtaining a lien satisfaction. Citizens says handling time may vary by state DMV. The page gives no release time and does not describe what happens to the title after payoff.
Call the Citizens auto loan title line at 1-866-999-0116 for a duplicate title or a lien satisfaction. Citizens lists auto loan servicing separately, at 1-800-708-6680.
Want it in writing? Build a free request letter for your records. It never asks for your VIN or loan number.
Where to reach Citizens Auto
Copied from the lender's published pages. Contacts change, so confirm before mailing originals.
Where to send a title or lien release request
- Phone: Citizens auto loan title line for a duplicate title or a lien satisfaction
- 1-866-999-0116
Other published contacts
The lender describes each one below. Check the purpose before you use one.
- Phone: Auto loan servicing; Mon-Fri 7am to 10pm EST and Sat-Sun 9am to 6pm EST
- 1-800-708-6680
Lien release rules where the car is titled
Each state sets who sends the title, the lender deadline, and what to do if the lender is gone. Lender out of business?
We have not published New Mexico, Utah or Wyoming yet. Ask that state's title agency for the lender's release deadline.
Get the Citizens Auto lien release finished
Your Citizens Auto loan is paid off but the title, the release, or the state record still isn't right. We check the path and prepare the paperwork for you to sign and send.
Do it yourself, free
Follow your state's official steps and use its form, build a free request letter, and use the official lookups. All of it is on this site and none of it needs us.
Paid help
We find the release path for your state and lender and prepare the request and any state form. You sign and send it.
Follow-up: Structured case updates plus lender and state milestone coordination through one final proof check, for up to 30 calendar days after the initial report is delivered. We cannot guarantee a release, a clear title or a date.
Lenders that are out of business or merged, court orders, and bonded titles are not included; those cases are reviewed and quoted separately.
Every guide and official link on this site stays free.
Moving to another state with a Citizens Auto loan
If the loan is still open and you are moving, the lender keeps the title and sends it to the new state.
Citizens Auto pages behind this guide
Checked Oct 7, 2026.
Citizens Auto lien release questions
- How long does Citizens Auto take to release the lien?
- Citizens Auto does not publish a release timeframe on the lender pages we cite in the sources section. Your state may set a legal deadline; check your state page.
- Where does Citizens Auto send the title after payoff?
- Citizens lists a separate phone line under its auto loan contacts for managing your title: updating the name on the title, changing the titling state, requesting a duplicate title or obtaining a lien satisfaction. Citizens says handling time may vary by state DMV. The page gives no release time and does not describe what happens to the title after payoff.
- What if the title or lien release never arrived?
- Citizens Auto does not publish a separate procedure. Ask for the date and method of the release, then check your state title record before requesting a duplicate.
- Where do I send a lien release or title request to Citizens Auto?
- Phone: 1-866-999-0116. Citizens auto loan title line for a duplicate title or a lien satisfaction.