Paid off your Chase Auto loan? Getting the lien release and title
Chase says that after your final payment posts you should allow up to 45 days to receive your title or lien release, counting mail time and state DMV processing. In paperless (electronic title) states Chase electronically notifies the DMV of the lien release and the state's motor vehicle agency then mails a lien-free title on its own timeline; Florida differs, because the title stays electronic unless you request a paper copy from the state. Chase sends title or lien release documents to the mailing address on your auto billing statements, so it tells you to verify and update that address before you pay off.
How to ask Chase Auto for the release or title
If nothing arrived, see the next step below.
To get a lien release document, contact Chase Auto by mail, by phone, or through the Secure Message Center after logging in, and include your full name, loan account number, vehicle year/make/model, VIN, and the mailing address you want it sent to.
If it never arrived: For a lost or damaged title, Chase says to contact it for a lien release document (mail, phone, or Secure Message Center) with your name, account number, vehicle details, VIN and desired mailing address. When moving states, Chase says to contact the new state's DMV and give it either Chase's fax number or Chase's mailing address. In Florida, Chase says to request a paper title from the state.
Chase Auto title and lien release contacts
Copied from the lender's published pages. Contacts change, so confirm before mailing originals.
- Mail: title and lien release requests
- Chase Auto, LA4-4025, 700 Kansas Lane, Monroe, LA 71203
- Phone: title and lien release requests
- 1-800-336-6675; We accept operator relay calls.
- Fax: fax number Chase says to give a new state's DMV when moving states
- (937) 481-5324
- Online: title and lien release requests
- Secure Message Center (log in at chase.com)
Get the Chase Auto lien release finished
Your Chase Auto loan is paid off but the title, the release, or the state record still isn't right. We check the path and do the paperwork with you.
- We find the release path for your state and lender from official sources.
- We prepare the lien release or clear-title request, and any state form, for you to sign and send.
- We track the lender and the state until the record shows the lien released.
Lien release rules where the car is titled
Each state sets who sends the title, the lender deadline, and what to do if the lender is gone. Lender out of business?
- Alabama
- Alaska
- Arizona
- Arkansas
- California
- Colorado
- Connecticut
- Delaware
- District of Columbia
- Florida
- Georgia
- Hawaii
- Idaho
- Illinois
- Indiana
- Iowa
- Kansas
- Kentucky
- Louisiana
- Maine
- Maryland
- Massachusetts
- Michigan
- Minnesota
- Mississippi
- Missouri
- Montana
- Nebraska
- Nevada
- New Hampshire
- New Jersey
- New York
- North Carolina
- North Dakota
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
- Vermont
- Virginia
- Washington
- West Virginia
- Wisconsin
Moving to another state with a Chase Auto loan
If the loan is still open and you are moving, the lender keeps the title and sends it to the new state.
Chase Auto pages behind this guide
Checked Sep 28, 2026.
- Chase Auto: Title & Lien ReleaseChecked 2026-09-28 ↗Title / lien
- Chase Auto: Loan PayoffChecked 2026-09-28 ↗Title / lien
Chase Auto lien release questions
- How long does Chase Auto take to release the lien?
- Chase Auto publishes up to 45 days after the final payment posts for the title or lien release to arrive, counting mail time and state DMV processing. Your state may also set a legal deadline; check your state's page.
- Where does Chase Auto send the title after payoff?
- Chase says that after your final payment posts you should allow up to 45 days to receive your title or lien release, counting mail time and state DMV processing. In paperless (electronic title) states Chase electronically notifies the DMV of the lien release and the state's motor vehicle agency then mails a lien-free title on its own timeline; Florida differs, because the title stays electronic unless you request a paper copy from the state. Chase sends title or lien release documents to the mailing address on your auto billing statements, so it tells you to verify and update that address before you pay off.
- What if the title or lien release never arrived?
- For a lost or damaged title, Chase says to contact it for a lien release document (mail, phone, or Secure Message Center) with your name, account number, vehicle details, VIN and desired mailing address. When moving states, Chase says to contact the new state's DMV and give it either Chase's fax number or Chase's mailing address. In Florida, Chase says to request a paper title from the state.
- How do I contact the Chase Auto title department?
- Mail: Chase Auto, LA4-4025, 700 Kansas Lane, Monroe, LA 71203 (title and lien release requests). Phone: 1-800-336-6675; We accept operator relay calls. (title and lien release requests). Fax: (937) 481-5324 (fax number Chase says to give a new state's DMV when moving states). Online: Secure Message Center (log in at chase.com) (title and lien release requests)